Privacy Policy
Privacy Policy for Learn Quest Education
Effective Date: September 01, 2024
Learn Quest Education ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, application forms, TikTok Lead Ads, and other platforms.
Information We Collect
We may collect the following categories of personal information:
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Contact Information: Full name, email address, phone number, postal address.
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Demographic Information: Age, date of birth, nationality, country of birth, residency status, education level.
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Application Information: Course choices, preferred campus, qualifications, personal statements.
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Sensitive Personal Data (Special Category Data): Ethnicity, disability, and health-related information (only if you choose to provide it).
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Marketing Preferences: Consent to be contacted via phone, email, or SMS.
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Platform Information: TikTok profile or other details if provided via Lead Ads.
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We only collect this information when you voluntarily provide it to us, for example by submitting an application form, making an enquiry, or signing up through TikTok or our website.
How We Use Your Information
We use your personal information to:
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Process and assess your application.
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Contact you about our educational programs and admissions decisions.
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Deliver educational services if you enrol.
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Meet compliance and reporting obligations required by regulators and awarding bodies.
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Respond to your enquiries.
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Send you updates, offers, and promotions (where you have consented).
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Improve our services and marketing efforts.
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Comply with legal and regulatory obligations.
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Sensitive personal data (e.g., health or ethnicity) is processed only with your explicit consent, which you can withdraw at any time.
Legal Basis for Processing
We process your personal data under the following lawful bases:
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Consent: for marketing communications and for processing sensitive personal data.
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Contract: to take steps at your request before enrolment, and to deliver educational services if you enrol.
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Legal Obligation: to comply with reporting, regulatory, and statutory obligations in the education sector.
Sharing Your Information
We may share your information with:
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Awarding bodies and universities for validation, enrolment, and qualification purposes.
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Service providers who support our IT systems, marketing, or communications.
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Regulators and government authorities where required by law or to meet funding/reporting requirements.
We do not sell your personal data or share it with third-party advertisers unrelated to your education.
Data Retention
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Applications: Data is retained for up to 2 years after the application cycle ends if you do not enrol.
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Enrolled students: Records are retained for up to 6 years after course completion, in line with legal and regulatory requirements.
Your Rights
Under UK GDPR, you have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your personal data.
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Withdraw consent at any time (without affecting processing carried out before withdrawal).
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Restrict or object to certain processing.
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Request a copy of your data in a portable format.
To exercise your rights, contact us at admissions@learnquesteducation.co.uk.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. Access is restricted to authorised staff only.
Third-Party Links
Our website and ads may include links to third-party websites. We are not responsible for the privacy practices of those sites.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us